Explore your passion with us! 

Founded in 1988, Child Development Schools is headquartered in Austin, TX operating over 260 childcare centers in 11 states. Our three early childhood education brands are Childcare Network, Sunrise Preschools, and My Small Wonders. We proudly provide quality care and developmental education to over 30,000 children aged six weeks to twelve years. 

We have a great opportunity for a CRM Assistant to join our growing company!

This position will manage the administration and support of the Customer Relationship Management system. Will work directly under the Director of CRM and serve as the system subject matter expert. Will work with nontechnical users to improve how the CRM system it is used across the company, provide timely and efficient end user support and increase end user engagement across all departments. You will be responsible for supporting and training the CRM system for a wide variety of users, acting as both tech support for user issues with the system and monitoring usage of the system to increase adoption.

• Associate’s Degree in Business Administration or Technology
• 2+ years' experience in CRM systems
• CRM administration and support experience
• Excellent oral and written presentation and communication skills
• Experience managing multiple concurrent projects and tasks
• Proven ability to create application and process documentation
• Proven skills and experience with translating user needs into technical requirements
• Ability to present technical information to non-technical users
• Customer service oriented with a problem-solving attitude
• Highly motivated, a self-starter, creative, able to work independently, possess a strong attention to detail and have a “can do” attitude
• Travel up to 20% for school support and training needs
• Ability to work with minimal supervision and assistance
• Experience with technical support ticketing system
• Familiarity with Microsoft Teams applications
• Familiarity with iOS and/or Android
• Experience with CRM and Contact Center Integrations (NiceCXOne)
• Knowledge of CRM and Child Management System (CMS) Integrations (Procare, KangarooTime)
• Experience in Education and / or Childcare field

Want to learn more about Child Development Schools? We’re always looking for nurturing, innovative, and dedicated individuals to join us and explore their passion for child care and early education. Please click to join our Talent Network so we can keep in touch about other current and future opportunities!

Child Development Schools provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. 

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

• Acts as a Subject Matter Expert in how the CRM system is used by various key stakeholders in the organization (Field Administrators and New Hires)
• Acts as Tier I support for issues with the CRM system before escalating to CRM manager or vendors
• Works with Director, manager and vendor to troubleshoot and resolve urgent issues and concerns
• Provides system training to a variety of users and stakeholders at all levels of the company to include on-site and virtual training
• Ensuring an effective on-boarding process for new hires
• Creates and updates documentation and training for CRM system
• Analyzes data and reports in system to look for issues or concerns in how CRM system is being utilized and works to overcome issues with key users and increase system engagement; Monitoring of system adoption through reporting
• Manage system data integrity, system clean up, and task/communication backlog
• Support some of the content needed to improve CRM LMS and Live webinars
• Work with the team and independently and exercise judgment when needed

Our Benefits Provide:

• Discounts up to 50% off childcare tuition
• Medical/Dental/Vision Insurance plans
• Paid Holidays, Vacation, and Sick Leave
• Free access to online training
• Education assistance to pursue your degree
• 401K plan savings and investment plan with employer contribution